International review of business research papers 2009

Hallowell, R. Young, M.

international business research journal

Subject Coverage Suitable topics include, but are not limited to, the following: The relationship between corporate governance and strategic management Connecting the history between management and governance The role of management in improving governance of the firm Firm performance, governance and CEO compensation e.

The journal is committed to keeping the content of all submissions confidential until the publication date. Anderson, E.

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Saeed, K. Managing customer loyalty through the mediating role of satisfaction in the DIY retail loyalty program.

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Building customer relationships: do discount cards work? Customer retention, loyalty, and satisfaction in the German mobile cellular telecommunications market. This license was developed to facilitate open access, namely it allows articles to be freely downloaded and to be re-used and re-distributed without restriction, as long as the original work is correctly cited. A contingency model of behavioral intention in a service context. Customer satisfaction and loyalty in online and offline environments. Benson, D. Time varying effects in the analysis of customer loyalty, A case study in insurance. Understanding the psychological process underlying customer satisfaction and retention in a relational service. Huang, P.

Implications of loyalty program membership and service experiences for customer retention and value. Although we make every possible effort to ensure reviewers honor their confidentiality commitments, we cannot be held responsible for the conduct of reviewers.

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The role of expected future use in relationship-based service retention. On the other hand, required time for the review process is dependent on the response of the reviewers.

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International review of business research papers 2009

Anh, N. Marketing Letters, 5 1 , Subject Coverage Suitable topics include, but are not limited to, the following: The relationship between corporate governance and strategic management Connecting the history between management and governance The role of management in improving governance of the firm Firm performance, governance and CEO compensation e. Verhoef, P. Journal of of the Academy of Marketing science, 28 1 , Lewis, P. Pan, Y. Hauser, J. Bodet, G. Auh, S. Relationship quality as a predictor of B2B customer loyalty. Building customer relationships: do discount cards work?

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